Please refer our policies for a detailed information about privacy, delivery & returns.
RETURNS & EXCHANGES
Does JOVI® Fashion offer exchanges?
Due to fluctuating inventory levels, we are unable to offer direct exchanges. The most efficient way to ensure you get the item you are looking for is to return your purchase in the original form and place a new order on www.jovifashion.com. This will guarantee you get the item, color and size you need before we sell out.
How do I make a return an item?
We are happy to accept a return for credit for items purchased on our website. Please visit our Shipping/Returns page for details.
How long will it take for my exchange to be processed?
We do our best to completely process exchange within 7 business days of the date they arrive to us. During high traffic periods, it can take up to 14 business days for it to be processed.
Please note: Please note: We do not refund.
How do I care for my JOVI® clothing?
Washing and drying clothes may seem simple. However, keeping your clothes looking their best takes knowledge following are some points for clothing care :-
1. Always wash like colours together to prevent fabric dyes from bleeding into lighter colored clothing.
2. Colored cotton is especially prone to shrinkage, so choose a cold-water setting. Though our fabrics are undergone the first wash already.
3. Indigo fabrics or dark colored pieces, can also be washed in cold water to preserve colour.
4. Chlorine bleach can yellow some cotton items, particularly indigo. Opt for oxygenated bleach or distilled white vinegar to brighten whites as needed.
5. Hot water can shrink or fade many cotton fabrics.
6. Finely woven cottons or linens may require a more delicate wash and spin cycle.
7. Once you’ve washed your clothes, it’s just as important to dry them properly.
8. Remove from dryer immediately to prevent wrinkles.
9. If necessary, use a low heat setting to iron delicate garments.
How do I remove spots?
Accidents do happen. We suggest that you use a grease-cutting dishwashing liquid. Please do not rub the spot vigorously or the dye will come out. Instead, wipe the spot gently and soak until the spot is gone. We do not recommend using commercially available stain removers because they contain bleach!
Is your site secure?
We use the PayPal Money, Paytm Money, HDFC Bank Online Payment Gateway for its online credit card transactions. They provide a safe and secure means of collecting payments via the Internet and are the Certified Gateways. All online credit card transactions performed on this site using the these gateways are secured payments. Payments are real time with an immediate response. Your complete credit card number cannot be viewed by JOVI® or any outside party. We will not share your identity, phone no or email id at any cost to marketing companies. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within the system protecting your credit card data.
What payment options do you accept?
We accept payment by PayPal, credit card, debit card (American Express, Visa, Master Card), Netbanking and cash on delivery.
OTHER QUESTIONS OR SUGGESTIONS
We always love to hear from our customers. If you have a question or want to make a suggestion, please contact us and let us know how we can help.