our policies

PRIVACY POLICY

JOVI™ Fashion’s Privacy policy tells you how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. We only collect information which is related to your order. This includes your Billing Address, Shipping Address, Email Address and contact details.

We do not collect your Credit Card Information and it is directly submitted and collected by the secured payment gateway partners like PayPal, Paytm and HDFC Bank online PG services.

  

Information Collection

In addition we also collect information on your IP address, Cookies, browser type, and Refer URL data. Cookies used to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

 

SHIPPING POLICY 

In India, It’s 100% Free Shipping on all orders.

Outside India, its $10 applicable on all orders.

 

Shipping Policy

Most orders are shipped within 3 business days. All orders are shipped via reliable logistics like Delhivery, DTDC, Trackon, IndianPost or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 2-3 weeks. Please do not count Saturdays, Sundays or national holidays in delivery time. Please include a complete street address along with the pin zode/ zip code for all orders.

 

Order Tracking 

You will get a tracking # provided by the shipping carrier, we will update your order with the tracking information once your order is shipped. You can easily track your order status with the tracking # provided on your email.

 

 

 

RETURN POLICY

If you are not 100% satisfied with your purchase, you can return the product and get an exchange against the product for another one, be it similar or not. You can return a product within 10 days of the delivery provided goods are in their original condition with the tags still attached. We have product wise return policies. Please refer the Returns on each product detail page. Any product you return must be in the same condition you received it and in the original packaging. Please keep the tags, receipt, Invoice and other order related documents intact with the return. Please email at jo@jovifashion.com to request and initiate a return and inform us with the tracking # once you ship the product back to us.  Please note that the return shipping charges will be borne by you.

 

Return Exceptions

A. Some items can't be returned if they are opened.

B. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

C. Items sold in Sale/Offer/Discounts/Clearance are not eligible for return or exchange.

 

 

 

 

ORDER CANCELLATION POLICY

JOVI™ Fashion provides a window of 8 hours in which user can cancel the order. Means after placing the order, you have 8 hours to cancel the order placed. Usually after 4 hours, we initiate the order shipment process, hence it won’t be possible to cancel the order after 8 hours stipulated time slot. JOVI™ Fashion reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. JOVI™ Fashion will ensure that proper communication of cancellation of an order or any applicable refund will be made in reasonable time.

 

 

 

For any more clarification, please refer to our FAQs page or contact us directly.

 

 

Happy Shopping!

 

Team JOVI™